Reset ont verizon fios

Written by Aerkuanfcj NsovhidLast edited on 2024-07-07
If you have a Fios Quantum Gateway or a Verizon Fios Advanced router, login to My Ver.

The ONT, or Optical Network Terminal, is the box where your fiber internet connection enters your home. Rebooting your ONT is also known as Power cycling. It...Fios gigabit upload problem. 07-27-2023 06:45 PM. I have the Fios symmetrical gigabit connection. The connection is very stable and test good most of the time over 800Mbit. However, sometimes the upload is limited down to 100Mbit for no reason. The only solution I have is to randomly reboot both the Router and the ONT.Your Optical Network Terminal (ONT) is installed with a separate Battery Backup Unit (BBU). When a fully charged 12-volt battery is installed in the BBU, you will have up to 8 …Using your Fios remote, press the DVR button, use the arrow keys to navigate. Watch Fios TV on the go. To watch Fios TV online, sign into My Verizon and select the DVR tab to: record a show. schedule a program. view recorded programs. manage series. Access your DVR anywhere, using the Fios TV Mobile app. If you have Enhanced and Premium TV, you ...If you have a stb/dvr you can get it in the menu under top support tools then my wireless network. You can also use in home agent on a compter to retrieve it, go into your verizon account and get it, or use the My Fios app on your phone. With the app you just sign in and all of th information is on the main page.Reset : If you experience difficulties with your device or want to revert all settings that you have changed, the reset button allows you to reset the device back to its factory default state. A single quick press and release the reset button restart the device. Press and hold the reset button for 10 seconds to restore the factory default settings.1 Solution. 03-30-2020 09:18 PM. To add onto this, if you connect to your ONT and you do get Internet (or if you can reach https://activate.verizon.com ), make sure to perform a DHCP RELEASE in your computer's operating system before disconnecting the computer. Otherwise, any router you hook up to the ONT won't be able to pull an IP Address for ...A power cycle will reboot the router without resetting it to factory defaults. You can also reset or reboot the router from the admin GUI. Click on the Advanced icon. Then click on Reset or Reboot as desired. BTW, it's a router, not a modem. 09-13-2013 04:03 PM.11-26-201012:54 PM. red or amber video light usually means insufficient 1550 light levels on the fiber. you need to schedule a repair ticket. An Accepted Solution is available for this post. 11-27-201007:35 AM. After a while, the "Fail" light on the ONT also came on and I lost cable, internet, and phone service.The Fios BBU is just that, a backup battery. It powers the ONT in case of a power outage, but isn't the main source of power. You can remove the battery and the ONT will still work, you just won't have phone service if the power goes down. If the fios battery is beeping (the one in the ONT box that is) then it needs to be replaced.25 Feb 2021 ... No Need to buy a new battery! If your Verizon Fios ONT Battery Backup Unit (BBU) is beeping because of a low or dead battery, ...I have no internet or Fios TV. The GFCI outlet that the ONT is plugged into was tripped earlier today. After resetting it the ONT showed a green power and internet light but the bottom light (mcoa maybe? Not in front of it at the moment) was red. I tried rebooting the ONT several times and now there are no lights on when it's plugged in.Dec 28, 2016 · Need to reset router and ONT frequently. Dpcj2. Newbie. 12-28-2016 07:12 AM. About every 2 days now I will lose my ability to use the internet. This is only corrected by resetting both the ONT and then the router in that order. I must reset both and only if done in that order does it immediately correct the issue.hey everyone. trying to set up my fios router. i was instructed to reset the ont but whenever i press it the lights do not blink. lmk what i can do.Feb 4, 2020 · First try powercycling the router. If that doesnt work check all coax connections from the ONT to the splitter, splitter to router and coax going to the boxes. You can also try powercycling the ONT.Download the user guide for your set-top box or DVR model below for detailed information on activation, features, dimensions, wiring and more. Review energy efficiency information for set-top boxes, DVRs, and small network equipment below. Important upgrade information: Cisco set-top boxes won't transmit video content for Fios TV service on .../r/Fios is a community for discussing and asking questions related to Verizon landline and Fios (TV, Internet, and Phone) services. For questions related to Verizon Wireless, head over to r/Verizon. For questions related to Frontier Fios, head over to r/FrontierFios All on-topic posts will be accepted, even those which may put Verizon in a ...Note that if lights are red, bad things are going on that most likely can only be fixed by Verizon can fix. You can always push the reset button on the power supply or unplug it, but aside from that, there isn't anything you can do to the ONT. Correct answer: On Friday Aug. 21 my fios stopped working. When using the link: support, internet ...FiOS ONT Needing Frequent Reset. I have FiOS and the ethernet activated at the ONT. It's been great since 2019. All of a sudden, last month I had to reset ONT 4 times in 2 days - …The Optical Network Terminal (ONT) converts the optical signal coming through the fiber into separate signals for TV, voice, and data. The ONT is installed with Fios service on either the outside or inside of your home (garage, basement, closet, etc). Click image for a larger view. Note: Your ONT may be enclosed in a grey case.Your ONT requires electricity to operate all Verizon Fios services: ONT plugs directly to an existing electrical outlet at your location. An indicator light lets you know if electrical power is present. During normal operation, the light should be on. If the indicator light is off, electricity is not flowing from the outlet.Router reset, router restore, DHCP release/renew, ONT reset all fix the issue, but only temporarily. Using Cloudflare/Google DNS on device or at router don't fix the problem. Using a VPN seems to fix the issue. I've found additional reports of this behavior from East Coast customers on this reddit, on the verizon fios forums, and on DSL reports.Everything looks OK, could be a bad Fios box, or possibly a bad splitter that is marginal, but not affecting the SNR enough to show up. I'd try replacing the splitters first, and if that doesn't help see if Verizon will replace the box. Also does the guide work on the IPC or is that having the same error?FiOS ONT Needing Frequent Reset. I have FiOS and the ethernet activated at the ONT. It's been great since 2019. All of a sudden, last month I had to reset ONT 4 times in 2 days -- initially after resetting my own router to no avail so I manually reset the ONT and that fixed the problem.Follow these steps to reset your Verizon FIOS router: Check the back of your router to locate the reset button. While the router is still powered on, use the end of a paper clip to press and hold the reset button for 15 seconds. Wait for some time as the router rests and powers back on.Jan 7, 2018 · The Fios BBU is just that, a backup battery. It powers the ONT in case of a power outage, but isn't the main source of power. You can remove the battery and the ONT will still work, you just won't have phone service if the power goes down. If the fios battery is beeping (the one in the ONT box that is) then it needs to be replaced.This interactive guide demonstrates how to bridge a Fios-G1100 into an existing network. If you need further assistance after finishing the guide, please post in the discussion board below. Our Super Users are making strides to create a similar guide for the newer Fios Router (G3100) and Verizon Router (CR1000A/B). Start a conversation.Are you tired of spending valuable time searching for your favorite shows on your TV? With the Verizon Fios Channel Guide, you can easily navigate through hundreds of channels and ...If you have red Fail light and no Network light then you are not getting a signal from Verizon. Like previous poster said you will need to call up and someone will probably need to come out to fix. Typical lights should be Power, Battery, Network, Management, and Data or MoCA depending on your connection to the router. 0 Likes.Disconnect everything from the Vz router except the one PC and the connection which runs to the ONT and turn everything off EXCEPT the ONT, PC, and router. Any old Optimum equipment AND most definitely the ASUS router must be powered off (not just disconnected). See if the problem goes away.you can also try verizon's online ONT reboot tool. Resetting my FiOS services once the power comes back on. Reset your Optical Network Terminal (ONT). 0 Likes.Reset Ont Verizon Fios isizunsay1984. ... Verizon FIOS Optical Network Terminal ONT I-211M-L Modem and Power Supply Select 'Network Connections' (coax or ethernet) depending on your connection to the ONT . Recently switched from FIOS Internet + TV plan to internet only (200/200) Pressing and holding the red reset button located on the back ...The Internet light on the router goes Orange/Yellow and cycles on and off. Three things could cause this: A bad ONT. A bad coax connection between the ONT and the router. A bad router. Check you MOCA WAN stats: How to check MOCA stats. If your stats are low between the router and the ONT, but probably have a cabling problem.2. Signal causing it to freeze. Replacing the ONT should eliminate any signals from the Verizon side causing issues. It could have been the traffic coming in and causing the router issues. But there also could be a problem with one of the devices connected to the router in the LAN side causing issues.24/7 automated phone system: call *611 from your mobile. Here's how to restart your Verizon Router.If you’re looking for a cable TV service that can give you an unbeatable combination of TV and internet, and even a home phone line if you need it, then you should definitely consi...Mar 4, 2018 · My troubleshooting consisted of resetting router, resetting ONT mainframe, rebooting DVR/Media boxes, auto correction of DVR/Media boxes, testing of all coax cables (used the following tester: Klein Item #876R984), swapping DVR/Media boxes from room to room, changing old nickel splitters for new gold splitters, using termination caps on any ...I just replaced the backup battery for my FIOS ONT. The old battery was "Top Charge" dated 02/26/2010, so it lasted almost ten years. I purchased a replacement from Amazon under $25 with free shipping which arrived in five days which included a holiday and a weekend. I had tried disconnecting the old battery and performing a cancel alarm reset.95. 46K views 7 years ago. DO THIS AT YOUR OWN RISK. The "replace battery alarm" in the fios ONT (optical network terminal) will sound when it detects low voltage in your battery. You can...The ONT will also indicate on many models if the Internet connection is being delivered over MoCa (Coax) or not to the router. Give Verizon a call if you're not sure. Someone should be able to take a look at the ONT and check to see whether or not the router can be seen. If it's just Wireless though, try swapping the router, as defaults should ...ONT Model F2500. The ONT Model F2500 is designed for those who prioritize simplicity and ease of use. It offers a straightforward and reliable solution for connecting your home to the Verizon FiOS network. Key of the F2500 include: Plug-and-play setup: The F2500 is designed for easy installation.I am getting an Internet only FiOS installation soon. I think I would prefer going wired ethernet from the ONT to my existing Wi-Fi router WAN port rather than going coax from the ONT to a Verizon router then via wired connection to the WAN port of my router. I am Internet only. I am switching from Time Warner Cable RoadRunner.The PowerReserve device is used with an Optical Network Terminal (ONT) configured with a Power Adaptor. With 12 fresh D-Cell or “flashlight” batteries, the PowerReserve provides at least 24 hours of backup power for basic voice service, including 911 dialing, in the event of a power outage. Note: The Verizon technician will be able to tell ...First, make sure that your television is connected to your Fios cable box. Do this by unplugging the HDMI cable from your television and your cable box. Plug the cables into both devices again ...FIOS TV Guide Not Working. Paradigm1. Enthusiast - Level 2. 10-05-2021 06:05 PM. I have my own internet router (Nest Wifi), and a MOCA bridge (Actiontec ECB6200), and a Verizon DVR and secondary STB. For the past few months, everything worked great. Today the main DVR rebooted at some point during the day and it cannot access the TV guide.Disconnect the AC from the Power Supply Unit (PSU). Remove one lead from the battery in the Battery Backup Unit (BBU), if you have one. Wait one minute. Reconnect the battery lead, if applicable ...2021-07-14 00:33:22. Re:Instructions for setting up Deco X60 with Verizon Fios G1100 router. @Karen_C. Hi, normally the correct topology would be like this: Coax cable form wall--- (MoCA WAN/LAN port) Fios G1100 (one of the 4 LAN ports)---Deco S4; We could not connect the Deco to the Ethernet WAN port from Fios G1100;hi, the problem that I see, is that each time you reset the ont, you clear the alarms and the logs that the ont holds. So you may want to wait to reset it, until after calling or doing chat support, and having them escalate it to their internal department that can read those logs. Those logs may ...The default admin password printed on the label on the back of my new Verizon router doesn't work, it is rejected by the device as an invalid password - even after resetting the device to its factory settings via the hardware reset button. I tried some other obvious default passwords like "password...The slowest link in the end-to-end path is a 10 Mbps Ethernet subnet. LED in ONT opposite Ethernet socket is GREEN (100 FullDuplex) My different routers with OEM, Tomato and DD-WRT are 100 FullDuplex WAN. with different PCs, LapTops, with different OS Windows and Linux. show same result: The slowest link in the end-to-end path is a …Have to keep restarting ONT to fix internet. tannor1. Enthusiast - Level 3. 09-16-2011 06:39 AM. OK for the past 2-3 months, at least once a week, I lose internet connection. My TV and Phone are working fine. It always happens over night, becuase when I wake up in the monring I have no connection. The only way to fix it is, I call up verizon ...Re: Don't pay double for FIOS ONT backup battery. 12-21-2012 10:33 AM. My ONT started beeping after a recent power outage and I saw the red "Replace battery" light was on. Verizon wants you to buy the replacement battery for $34.99 from their supplier.1. Optical Network Terminal (ONT): The ONT is the main component of a Verizon Fios connection. It is responsible for converting fiber optic signals into electrical signals that can be used by your devices. The ONT is usually installed on the outside of your home or in a garage/utility room. 2. Router: The router connects to the ONT and acts as ...01-14-2023 08:41 AM. I've been having the exact same issue you're having, in the Boston area. My service was flawless for the first year and a half (2020-2021) and then started losing connectively about once every 1-2 weeks, usually overnight. Rebooting the ONT resolved it for the first 3-6 months, then it slowly started happening more ...Forgot your User ID? Make a one-time payment. Recover your Verizon Account password, simply and easily with your Verizon User ID or Verizon mobile number. You can also pay on your wireless or in home account directly.My installation was 5 days ago. At the time of install a new line was run to the house, a new ONT and quantum router were installed. Since the time of the install, the internet will work for a few hours and then cut out. I went through all the online troubleshooting and phone tech troubleshooting. we reset the router and ONT at least 50 times.Three things could cause this: A bad ONT. A bad coax connection between the ONT and the router. A bad router. Check you MOCA WAN stats: How to check MOCA stats. If your stats are low between the router and the ONT, but probably have a cabling problem. If the stats are fine, then the problem is either a bad router or a bad ONT.Can anyone provide help here? I need to unplug the ONT box for a few minutes and then plug back in. This gets the internet working again. It is happening more frequently. Called support and they go through the usual have you unplugged router, are …Access the router configuration tool then click. Router Settings. (on the left). For assistance with accessing the router configuration page, refer to Accessing the Router Configuration. From the Advanced tab, click. Static Routes. then adjust as desired. To add a route, click. Add.Step 1A: Make the connections. Connect the coax cable from the coax port on your router to a coax outlet. (Required for Fios TV*) Connect the Ethernet cable from your router's WAN port to an Ethernet outlet. Connect the power cord to your router then to an electrical outlet. Router will take up to 10 minutes to update completely.The first is the easiest: just press and hold the “silence battery” button for 3 seconds! That’s it, problem solved… for 24 hours. The beeping will resume and the next day, exactly on schedule. This isn’t a bad solution considering it takes three seconds, it’s free, and it’ll buy you a full day of peace and quiet.Reset Fios Box. If your TV is showing No Signal, you might want to reset your Fios box manually. To do that, you’ll have to restart the TV box and the router, unplug the power cord from the back of your TV box and that of the router. After you’ve unplugged, wait for a few minutes for it to fully reset before plugging it back in.If you have red Fail light and no Network light then you are not getting a signal from Verizon. Like previous poster said you will need to call up and someone will probably need to come out to fix. Typical lights should be Power, Battery, Network, Management, and Data or MoCA depending on your connection to the router. 0 Likes.Note that if lights are red, bad things are going on that most likely can only be fixed by Verizon can fix. You can always push the reset button on the power supply or unplug it, but aside from that, there isn't anything you can do to the ONT. Correct answer: On Friday Aug. 21 my fios stopped working. When using the link: support, internet ...Try first disconnecting power to all boxes. disconnect power to router for at least 3 minutes. Re-power router, wait for it to stabilize, power up VMS box. When that is up power up minis. If no improvement, you may have a bad splitter, or bad VMS box.Our network has detected that the battery inside your FiOS® ONT Backup Battery Unit (BBU) needs to be replaced. The BBU provides up to 8 hours of backup power for FiOS voice services when your commercial power fails. According to our records, the warranty for your existing battery has expired.If you have red Fail light and no Network light then you are not getting a signal from Verizon. Like previous poster said you will need to call up and someone will probably need to come out to fix. Typical lights should be Power, Battery, Network, Management, and Data or MoCA depending on your connection to the router. 0 Likes.Using your Fios remote, press the DVR button, use the arrow keys to navigate. Watch Fios TV on the go. To watch Fios TV online, sign into My Verizon and select the DVR tab to: record a show. schedule a program. view recorded programs. manage series. Access your DVR anywhere, using the Fios TV Mobile app. If you have Enhanced and Premium TV, you ... Have to keep restarting ONT to fix internet. tannor1. Enthusiast - Level 3. 09-16-2011 06:39 AM. O

Steps to pair your Fios TV Voice Remote with Fios TV One or Fios TV One Mini. Point the Fios TV Voice Remote toward the Fios TV One you wish to pair it with, Press and hold the Play/Pause and "O" buttons at the same time, Release the buttons when the blue light starts flashing on the Fios TV Voice Remote,The following steps will guide you to quickly set-up your Verizon FiOS TV remote for your TV. Turn on your TV and the FiOS STB. Make sure you can see live television. Locate the 3-digit code for your TV brand in the list to the right and circle the correct code. Code 146 164.Support Overview for Verizon Receiver. Find device-specific support and online tools for your Verizon Receiver. Find support and online tools for your Verizon Router (CR1000A). Learn about online tools for managing features, and how to troubleshoot issues.The slowest link in the end-to-end path is a 10 Mbps Ethernet subnet. LED in ONT opposite Ethernet socket is GREEN (100 FullDuplex) My different routers with OEM, Tomato and DD-WRT are 100 FullDuplex WAN. with different PCs, LapTops, with different OS Windows and Linux. show same result: The slowest link in the end-to-end path is a 10 Mbps ...Re: No dial tone - directly connected to ONT. smith6612. Community Leader. 06-29-2014 10:34 AM. Since you've already performed the needed tests, call Verizon at 1-800-VERIZON and enter in your telephone number. When you get to the main menu, hit 0 and then answer the one or two brief questions about what you're calling in for.The slowest link in the end-to-end path is a 10 Mbps Ethernet subnet. LED in ONT opposite Ethernet socket is GREEN (100 FullDuplex) My different routers with OEM, Tomato and DD-WRT are 100 FullDuplex WAN. with different PCs, LapTops, with different OS Windows and Linux. show same result: The slowest link in the end-to-end path is a 10 Mbps ...The Fios BBU is just that, a backup battery. It powers the ONT in case of a power outage, but isn't the main source of power. You can remove the battery and the ONT will still work, you just won't have phone service if the power goes down. If the fios battery is beeping (the one in the ONT box that is) then it needs to be replaced.May 24, 2012 · Needing to constantly reset ONT. 05-24-2012 03:33 PM. The last 1-2 months, we've repetadly lost our internet connection, and had to reset the ONT to "fix" it until the next time the internet goes out. Here's the rundown of what happened: In March, out uploade speed decided it was '90s diaup. If I was lucky, I coukd manage 100 kB/s. Called Verizon.The first is the easiest: just press and hold the "silence battery" button for 3 seconds! That's it, problem solved… for 24 hours. The beeping will resume and the next day, exactly on schedule. This isn't a bad solution considering it takes three seconds, it's free, and it'll buy you a full day of peace and quiet.Mar 25, 2020 · Step 3 – Call Verizon technical support to switch your ONT from coax to Ethernet. Skip this step if your ONT is already connected to your router using Ethernet. Call Verizon’s support number 1 ...Fios TV Voice Remote not working? Use the video above to help you set up your Fios TV Voice Remote for Fios TV One by Verizon. Be sure to head over our websi...Method 1: Using My FiOS App. If you decide to use a mobile app to install the Verizon internet, connect the tablet/phone to WiFi. The WiFi credentials are found at the back of the router. Then go to the play store and download the FiOS App and install it.1 Solution. lasagna. Community Leader. 08-04-2019 10:52 AM. In short, the ONT stands for optical network terminal -- it is the device as you put it that "converts light to electricity" or more correctly to electonic signals. It today's world, everything boils down to "ones" and "zeros". Analog signals (like voice) can be converted into streams ...Jan 21, 2022 · 01-25-2022 12:09 PM. I have a similar issue. For the past two weeks the ONT has disconnected, indicating power failure. This is resolved by resetting the power adapter. This adapter fails on three different circuits and through a power conditioner and a robust battery backup unit (UPS). The chorus from Verizon support and visiting Verizon ...Well, if you've got a Verizon Fios router, and are confronted by an array of various colored lights, blinking and flashing at you, you might feel a little overwhelmed. ... it may also be worth resetting your ONT (Optical Network Terminal). Wait for the full 2 - 3 minutes, but turn your ONT back on before your router. This will reboot the ...Try the 30-30-30 method. Many people found that the 30-30-30 method fixed their Fios router blinking red wifi. To use the 30-30-30 method, follow the steps outlined below: Hold down the router's power button for 30 seconds. After 30 seconds, unplug the power adapter and wait 30 seconds more.Create new account. User ID or Verizon mobile number. Forgot user ID or password. Make a one-time payment Business Sign in. Log in or register your My Verizon account today! You can check your data usage, pay your bills and manage your account without having to go to a Verizon store.07-16-201906:48 AM. My FIOS internet router keeps cycling (restarts every couple of minutes). Resetting ONT and router sometimes helps. Verizon came out multiple times and couldn't find any problems, but replaced ONT and router. I would like to examine the router logs to get a count of how many times the router cycles/goes off-line, as well as ...ONT is to FiOS as modem is to cable or DSL. It does the same thing, in this case converting an optical fiber signal to signals that your router, cable boxes, and landline phones can understand. Your router plugs into the Ethernet port on the ONT, which will always be present. Optical Network Terminal.With that model BBU you shouldn't have to disconnect the battery to power cycle the ONT. Just hold down the Alarm Silence button until all the lights illuminate and it should reset the ONTMy recommendation for non-Verizon MoCA adapter is goCoax 2.5 because it is slightly cheaper than Actiontec. If you have FiOS TV or want to preserve the G3100 somehow, you have two options. One is Verizon/Actiontec ECB5240M, officially called "FiOS Network Adapter," which is a bonded MoCA 2.0 adapter with a 4-ethernet switch, costing $55 from ...Needing to constantly reset ONT. 05-24-2012 03:33 PM. The last 1-2 months, we've repetadly lost our internet connection, and had to reset the ONT to "fix" it until the next time the internet goes out. Here's the rundown of what happened: In March, out uploade speed decided it was '90s diaup. If I was lucky, I coukd manage 100 kB/s. Called Verizon.Our network has detected that the battery inside your FiOS® ONT Backup Battery Unit (BBU) needs to be replaced. The BBU provides up to 8 hours of backup power for FiOS voice services when your commercial power fails. According to our records, the warranty for your existing battery has expired.Equipment or Service Line Issues - Verizono Access the Wi-Fi setting on your Wi-Fi device, then select your Verizon Router using the Wi-Fi name or Wi-Fi network name (ESSID) shown on the label located on the back panel of your router. Enter the Wi-Fi password or Wi-Fi password (WPA2 key). The default password/key is also shown on the label.Router constantly needs reset. mikecher. Newbie. 05-22-2012 05:32 PM. This problem started on Monday: Every 4-6 hours my wireless internet goes out and I need to reset my router. I have checked with multiple devices (iPhone, other computers and it is out for all of them). After reset it works fine for another 4-6 hours and then disconnects.The only way to fix it is, I call up verizon and they remotely restart my ONT or when they test diagnosttic it works. They have since replaced my router ...1. Activated ONT port over the phone at no charge. 2. factory reset my old actiontech router. 3. plugged my firewall into the ONT with cat6. 4. plugged the WAN port of actiontech to lan port on my firewall. 5. rebooted the actiontech.I have had FiOs for many years with very old ONT and cable package. I had ethernet enabled and have been running a pair of Asus RT-AX92U which have been rock solid. I called to cancel the TV service and they forced me to upgrade my internet speed and then forced me to upgrade my ONT.Reset Picture size using remote control. 05-29-2018 07:25 PM. The picture on my tv is very small, seats on the top left-hand corner of a 50" tv, I was pressing buttons on my remote, I don't know what button I pushed to make the image so small. I need guidance on how to use the remote control to restore the image to fit on the whole tv.Oct 9, 2023 · Model 110. The Verizon FiOS ONT Model 110 is one of the several models available for customers. It is a compact and efficient device that plays a crucial role in delivering high-speed internet, TV, and phone services to your home or business. One of the key features of the Model 110 ONT is its ability to support speeds of up to 100 Mbps for ...gs0b. Community Leader. 07-29-2020 05:16 PM. Welcome to the forums. You're talking mostly to other customers here. If you want to reach Verizon, you need to contact them. In addition to the channels you've been using, you could try their social media support team. You can reach them two ways: Via twitter using @verizonsupport.FIOS TV Guide Not Working. Paradigm1. Enthusiast - Level 2. 10-05-2021 06:05 PM. I have my own internet router (Nest Wifi), and a MOCA bridge (Actiontec ECB6200), and a Verizon DVR and secondary STB. For the past few months, everything worked great. Today the main DVR rebooted at some point during the day and it cannot access the TV guide.I have to use mobile data to upload this so its in low res. Tried to reset ONT, they cannot communicate with it. Started yesterday, and I have reason to beli... For years, Verizon has been improving its Fios internet bundling service. With Verizon Fios, you h

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